Terms of Services

1. Definitions

In these Terms, the following definitions apply:

• “InboxKart”, “we”, “us”, “our” refers to InboxKart and its affiliates, operating the platform accessible at inboxkart.in.
• “Services” means the InboxKart email marketing platform, automation tools, subscriber management features, APIs, and related products and services.
• “You” / “User” means any individual or entity accessing or using the Services, including free and paid account holders.
• “Account” means the registered account you create to access the Services.
• “Subscriber” means any individual whose contact information you import, upload, or collect via the Services for the purpose of sending communications.
• “Customer Content” means any data, content, or information you upload, transmit, or create through the Services, including email campaigns, contact lists, templates, and automation workflows.
• “Agreement” means these Terms of Service together with our Privacy Policy and any additional policies incorporated by reference.

2. Our Services

InboxKart provides a cloud-based email marketing and automation platform that enables businesses and individuals to manage subscriber lists, create and send email campaigns, build automated workflows, and analyse performance metrics.

We reserve the right to modify, suspend, or discontinue any feature of the Services at any time with reasonable notice. Planned maintenance that may affect availability will be communicated in advance where possible.

By using the Services, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Services on behalf of a company or organisation, you represent that you are authorised to bind that entity to these Terms.

3. Account Registration & Security

To use InboxKart, you must create an Account by providing accurate and complete registration information, including your name, email address, and any other information we request during the signup process.

You agree to:

• Keep your account credentials confidential and not share them with any third party
• Notify us immediately at support@inboxkart.in if you suspect any unauthorised access to your account
• Maintain accurate, current, and complete account information at all times
• Accept full responsibility for all activities that occur under your account, whether or not authorised by you

InboxKart reserves the right to suspend or terminate accounts where there is evidence of fraudulent registration, impersonation, or misuse of the Services.

4. User-Generated Content

“Customer Content” includes all campaigns, email templates, contact lists, automation workflows, copy, images, and other materials you create or upload through InboxKart.

You retain full ownership of your Customer Content. By uploading content to InboxKart, you grant us a limited, non-exclusive, royalty-free licence to host, process, and transmit your content solely to provide and operate the Services on your behalf.

You represent and warrant that your Customer Content:

• Does not infringe any third-party intellectual property, privacy, or publicity rights
• Does not contain false, misleading, defamatory, obscene, or unlawful material
• Does not include malware, spam, or any code designed to interfere with systems
• Complies with all applicable laws and regulations, including anti-spam laws
• Does not impersonate InboxKart or any other person or entity

InboxKart does not review or take editorial responsibility for Customer Content. However, we reserve the right to remove, suspend access to, or refuse to transmit any content that, in our reasonable judgment, violates these Terms or applicable law.

5. Acceptable Use & Prohibited Conduct

You agree to use InboxKart’s Services only for lawful purposes and in accordance with these Terms. The following activities are strictly prohibited:

Violation of this section may result in immediate suspension or permanent termination of your account without refund, and may be reported to relevant law enforcement authorities where applicable.

6. Email & Messaging Compliance

InboxKart is a platform for permission-based email marketing. You are solely responsible for ensuring that all campaigns and messages you send comply with applicable email and communications laws, including:

• India’s Information Technology Act, 2000 and related rules
• India’s Telecom Regulatory Authority of India (TRAI) regulations, including the Telecom Commercial Communications Customer Preference Regulations
• The CAN-SPAM Act (if sending to recipients in the United States)
• Canada’s Anti-Spam Legislation (CASL) (if sending to recipients in Canada)
• The EU General Data Protection Regulation (GDPR) (if sending to recipients in the EEA)
• Any other laws applicable in the jurisdictions of your recipients

You must always include in every email:

• Your correct business name and physical mailing address
• A clear, functional unsubscribe mechanism
• Honest and non-deceptive subject lines and sender names

InboxKart processes unsubscribe requests through the platform. You must honour all opt-out requests promptly and must not re-add unsubscribed contacts to active lists.

7. Billing & Payment

Subscription Plans

InboxKart offers both free and paid subscription plans. Features available under each plan are described on our pricing page. We reserve the right to modify plan pricing and features with reasonable notice.

Payment Terms

Paid plans are billed in advance on a monthly or annual basis, as selected at the time of purchase. All fees are stated in Indian Rupees (INR) unless otherwise specified. By subscribing, you authorise us to charge your payment method on a recurring basis.

Refunds

Subscription fees are non-refundable except where required by applicable law or as stated in our refund policy at the time of purchase. If you downgrade or cancel mid-cycle, you will retain access to paid features until the end of your billing period.

Failed Payments & Suspension

If a payment fails, we will notify you and provide a grace period to update your payment method. If payment is not received within the grace period, your account may be suspended or downgraded to a free plan. Data in a suspended account is retained for 30 days before deletion.

Taxes

All applicable taxes (including GST where applicable in India) will be added to the subscription price at checkout. You are responsible for any additional taxes applicable in your jurisdiction.

8. Intellectual Property

InboxKart and its licensors own all intellectual property rights in the Services, including but not limited to software, code, design, trademarks, logos, documentation, and platform features. Nothing in these Terms grants you any ownership rights over any part of the Services.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes in accordance with these Terms. You may not:

• Copy, modify, or create derivative works of the Services
• Reverse engineer, decompile, or disassemble the Services
• Use InboxKart’s name, logo, or branding without prior written consent
• Remove or alter any proprietary notices or labels on the Services

You retain all ownership rights in your Customer Content. You grant InboxKart only the rights necessary to operate and provide the Services as described in these Terms.

9. Confidentiality

“Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

Each party agrees to keep the other’s Confidential Information strictly confidential, to use it only for the purposes of this Agreement, and not to disclose it to any third party without prior written consent. Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, or that is independently developed.

10. Third-Party Services & Links

InboxKart may integrate with or provide links to third-party platforms, tools, and websites (such as CRMs, analytics tools, or e-commerce platforms). These integrations are provided for your convenience. InboxKart does not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party service.

Your use of any third-party service is governed solely by the terms and policies of that third party. We are not liable for any damages or losses arising from your use of third-party services accessed through or in connection with InboxKart.

11. Termination & Suspension

Termination by You

You may cancel your InboxKart account at any time by going to Settings → Account → Cancel Subscription or by contacting us at support@inboxkart.in. Cancellation takes effect at the end of the current billing cycle.

Termination or Suspension by InboxKart

We may suspend or terminate your account and access to the Services immediately, without prior notice, if we determine that you have:

• Materially breached these Terms or our Acceptable Use Policy
• Engaged in fraudulent, abusive, or illegal activity using the Services
• Failed to pay applicable fees after the grace period
• Caused harm or reputational damage to InboxKart or its users

Where suspension or termination is not the result of your breach, we will provide at least 30 days’ written notice.

Effect of Termination

Upon termination, your right to access the Services ceases immediately. We will delete your Customer Content within 30 days of termination unless a longer retention period is required by law. All provisions that by their nature should survive termination shall survive, including Sections 8 (Intellectual Property), 12 (Disclaimer), 13 (Limitation of Liability), 14 (Indemnification), and 15 (Governing Law).

12. Disclaimer of Warranties

13. Limitation of Liability

Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence or fraud.

14. Indemnification

You agree to indemnify, defend, and hold harmless InboxKart and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, and costs (including reasonable legal fees) arising out of or relating to:

• Your use of the Services in violation of these Terms
• Your Customer Content, including any claims that it infringes third-party rights
• Your violation of any applicable law or regulation, including anti-spam or data protection laws
• Your misrepresentation or breach of any warranty or representation in these Terms

InboxKart will notify you promptly of any such claim and cooperate with your defence. We reserve the right to assume exclusive control of the defence of any matter otherwise subject to indemnification by you.

15. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Informal Resolution

Before initiating any formal dispute proceedings, we encourage you to contact us at legal@inboxkart.in to attempt an informal resolution. We will endeavour to resolve the matter within 30 days of receiving your written notice.

Jurisdiction

If informal resolution is not achieved, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India. You consent to personal jurisdiction in such courts.

Time Limitation

Any claim or cause of action arising from these Terms must be filed within one (1) year after the cause of action arose, or be forever barred, to the extent permitted by applicable law.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will:

• Update the “Effective Date” at the top of this page
• Send registered users an email notification at least 14 days before the changes take effect
• Post a notice within the InboxKart dashboard

Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must cease using the Services and cancel your account before the effective date.

17. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and InboxKart regarding the Services and supersede all prior agreements.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: InboxKart’s failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. InboxKart may assign these Terms without restriction.
• No Agency: Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and InboxKart.
• Notices: Legal notices to InboxKart must be sent to legal@inboxkart.in. Notices to you will be sent to the email address registered on your account.
• Electronic Agreement: You agree that these Terms may be accepted electronically, and that your electronic acceptance is legally binding.

18. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

• General Support: support@inboxkart.in
• Legal Enquiries: legal@inboxkart.in
• Website: https://inboxkart.in
• Help Centre: https://inboxkart.in/support